Refund policy
Studio Femme – Returns, Store Credit & CPA Policy
This policy is aligned with the Consumer Protection Act 68 of 2008 (South Africa).
1. 30-Day Returns (Change of Mind)
We offer a 30-day return window from the date of delivery for change-of-mind returns.
To be eligible:
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Item must be unworn and unused
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Original tags must be attached
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Item must be in original packaging
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Item must be free from makeup, perfume, deodorant, or damage
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Proof of purchase is required
Approved change-of-mind returns will receive store credit only.
Shipping fees are non-refundable.
Studio Femme reserves the right to decline returns that do not meet these conditions.
2. Incorrect Items
If you receive the wrong item, please notify us within 48 hours of delivery with:
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Your order number
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Clear images of the item received
We will arrange collection and replacement or refund at no additional cost to you.
3. Exchanges
We offer size exchanges only, subject to stock availability.
If your requested size is unavailable, store credit will be issued.
4. Non-Returnable Items
The following items cannot be returned for change of mind:
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Sale items
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Gift cards
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Items marked “Final Sale”
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Worn, washed, or altered garments
However, if any of these items are defective, your CPA rights still apply.
5. Return Process
To initiate a return, please email:
Returns must be sent to:
Studio Femme
12 Njalapark (Complex)
20 Corobrick Crescent
Pierre van Ryneveld
Centurion
Gauteng
South Africa
0157
Items returned without prior approval will not be accepted.
Customers are responsible for return shipping costs unless the item is defective, incorrect, or subject to CPA remedies.